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Meeting ID: 954 0369 1857
Passcode: 946460
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1-253-215-8782 or
1-346-248-7799
Meeting ID: 954 0369 1857
Passcode: 946460
Polara Health Appointment Confirmation Policy
Dear Valued Client,
At Polara Health, we are dedicated to providing the highest quality care to our clients, and part of that commitment includes making sure our scheduling process runs smoothly and efficiently. We are writing to inform you about a new policy regarding appointment confirmations that will help improve our services and maximize the availability of care for all clients.
Appointment Confirmation Requirements
All clients are required to confirm their provider appointments either by text or phone call within 24 hours of the scheduled time. Here's how it will work:
Automated Text Reminders: You will receive daily automated text reminders with the option to confirm your appointment up to 48 hours in advance.
Follow-Up Calls: If your appointment is not confirmed via text, our Customer Engagement Specialists (CES) will reach out to confirm the appointment 24 hours before your scheduled time.
Failure to Confirm
Please note, if you do not confirm your appointment within the required 24-hour window, your appointment will be automatically cancelled. This policy ensures that we can provide timely care to all clients and reduces scheduling gaps.
Why is this Policy Important?
This policy is designed to improve the efficiency of scheduling and ensure equitable access to care for all clients. The key goals are:
Minimizing Scheduling Gaps: By confirming appointments, we can identify and address potential cancellations in advance, helping us optimize provider schedules.
Enhancing Client Accountability: This policy encourages you to actively manage your healthcare by confirming appointments and notifying us of any changes.
Maximizing Resource Utilization: Confirmed appointments help reduce wasted time and resources, allowing our providers to focus on clients who are ready for care.
Improving Access for Other Clients: Early identification of unconfirmed appointments helps us reallocate open slots to those with urgent needs or walk-ins, ensuring timely care for everyone.
At Polara Health, we are committed to providing exceptional care while maintaining efficiency and accessibility for all. Your cooperation in confirming appointments will help us achieve these goals and continue offering you the best possible experience.
Thank you for your understanding and cooperation. If you have any questions or need assistance, please feel free to contact us.
Thank you
